Shipping policy

Where We Ship

We currently ship within the United States only. We hope to offer international shipping in the future.

How It Works

All of our gift wrap is made to order just for you and ships directly from our production partner in the US. We charge a flat shipping rate of $12.95 per order.

Packaging

Your gift wrap arrives carefully rolled, wrapped in tissue paper, and shipped inside a sturdy cardboard tube. All packing materials are 100% recyclable. We don't use cardboard cores or shrinkwrap, so there's less packaging waste. The shipping tube also works great for storing your wrap, keeping it crease-free until you're ready to use it.

Delivery Timeframes

Orders typically arrive within 3-6 business days. This includes production time (1-3 business days) and shipping transit (1-3 business days). All orders include tracking information, which will be emailed to you once your order ships.

Order Cancellations

Need to cancel or make changes? You have a 6-hour window after placing your order before production begins. Contact us immediately—if ordering outside business hours, please be aware we may not see your request in time. Once your order has gone into production, we are unable to cancel or make changes.

Questions?

If you have questions about shipping or need help with your order, please contact us at support@onegardengifts.com. We're a small family business and typically respond within 1-2 business days, Monday through Friday.