Frequently Asked Questions
About Our Products
What sizes do you offer?
Our gift wrap comes in a range of sizes, from single sheets perfect for small gifts up to rolls for larger presents or multiple packages. Check our sizing chart for exact dimensions to find the right fit.
What is the paper quality like?
Our gift wrap is printed on premium 95gsm satin paper with a smooth, silky finish and subtle sheen. The paper's quality and strength make it easy to work with—it cuts cleanly, folds crisply, and holds creases well. All our paper is FSC-certified, made from sustainably sourced materials, and fully recyclable.
What does "borderless printing" mean?
The design prints edge-to-edge with no white margins, so the pattern covers the entire sheet or roll. Your wrapped gifts will show the full design without any unprinted borders.
What's the difference between the Signature and Jewel collections?
The Signature Collection is bold, bright, and full of energy. The high-contrast backgrounds let the eight vibrant text colors pop at full intensity. The Jewel Collection features five festive colors on rich, jewel-toned backgrounds, creating a joyful, warm presentation. Both use the same premium paper and printing.
About Ayyám-i-Há
What is Ayyám-i-Há?
Ayyám-i-Há (meaning "Days of Há") are intercalary days in the Bahá'í calendar, falling between February 25 and March 1. It's a time of gift-giving, hospitality, charity, and joyful celebration before the Bahá'í fasting period begins.
When is Ayyám-i-Há this year?
In 2026, Ayyám-i-Há begins at sunset on February 25 and ends at sunset on March 1—five days this year.
Ordering & Shipping
Where do you ship?
We currently ship within the United States only. We hope to offer international shipping in the future.
How long does shipping take?
Orders typically arrive within 3-6 business days. This includes production time (1-3 business days) and shipping transit (1-3 business days). For details, see our full shipping policy here.
Do you offer expedited shipping?
We don't currently offer rush shipping. Since each order is printed on demand, we recommend ordering at least two weeks before you need your gift wrap.
Can I track my order?
Yes! You'll receive a shipping confirmation email with tracking information once your order ships.
What is your shipping policy?
You can view our full shipping policy here.
Returns & Issues
What if my order arrives damaged?
We want you to be happy with your purchase. If your gift wrap arrives damaged or with a print defect, contact us at support@onegardengifts.com within 14 days of delivery. Include a photo showing the issue and we'll send a replacement or provide a full refund.
Do you accept returns?
Because each item is made to order just for you, we're unable to accept returns for change of mind, incorrect product selection, or similar reasons. Please review your order carefully before completing your
purchase.
If there's an issue with print quality or shipping damage, please reach out to us at support@onegardengifts.com and we'll work with you.
What is your refund policy?
You can view our full refund policy here.
Gift Cards
Do gift cards expire?
No—our gift cards never expire.
How do gift cards work?
Gift cards are delivered instantly by email. The recipient can use the code at checkout to apply the balance toward any order.